Shipping policy
Every MK Robes robe is a custom order, made for you after you buy. Please allow 6–8 weeks from the day you order to the day it arrives. Orders of $99 USD or more ship free to every destination.
Custom orders: 6–8 weeks
We do not ship robes from a warehouse shelf. Each robe is produced to order once your payment is confirmed, then inspected, folded into its packaging and shipped.
|
Stage |
Time |
|---|---|
|
Production and quality check |
About 4–6 weeks |
|
Shipping and delivery |
About 1–2 weeks |
|
Total, order to delivery |
6–8 weeks |
Times are in business weeks and are estimates. Busy periods (Black Friday, the holiday season) and customs checks can add time.
By placing an order, you confirm that you understand your robe is custom made and that 6–8 weeks is the normal delivery time. An order that is still inside this window is not late, lost or undelivered. If you need your robe by a specific date, please order early enough to allow the full 6–8 weeks.
Holiday and gift orders
Because every robe is custom made, orders placed now are not guaranteed to arrive before Christmas. If you are buying a gift, count 6–8 weeks from today before you order.
Express shortens the shipping stage only. It does not speed up production. Shipping charges are shown at checkout and are non-refundable.
Order tracking
We will email you when your robe ships, with your tracking number. Tracking can take 24–48 hours to show movement after the label is created. Because your robe is still being made for most of the 6–8 weeks, you will not have tracking until it ships.
Customs, duties and taxes
International orders may be charged import duties, taxes or customs fees by the destination country. These are set by local authorities, are not included in our prices or shipping fees, and are the buyer's responsibility. Parcels refused or abandoned because of unpaid duties are not eligible for a refund.
Shipping address
Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect or incomplete address you provided. If you spot a mistake, email us right away. We can update the address only before the order ships.
Lost, delayed or stolen parcels
- Marked delivered: once the carrier marks a parcel as delivered to the address you gave us, it is considered delivered. Please check with neighbours, building management and your local post office first.
- Past 8 weeks: if your order has not arrived 8 weeks after you placed it, email us with your order number and we will check its status and open an investigation with the carrier if needed.
- Delays: carrier, customs and weather delays are outside our control and do not make an order eligible for cancellation or refund.
Before you contact your bank
If you have a question about your order, email support@mkrobe.store first, and we will give you a status update. Opening a dispute or chargeback while your order is still within the 6–8 week custom-order window will be contested with your order records, your acceptance of this policy at checkout and the order's production and tracking details.
Damaged in transit
If your robe arrives damaged, email us within 7 days of delivery with your order number and photos of the item, packaging and label. See our Return and Refund Policy for how these claims are handled.
Design substitution
If your selected design cannot be produced to our standards, we may ship another design of equal or greater value. This does not change the 6–8 week timeline.
Contact
Shipping questions? Email support@mkrobe.store.