Refund policy

All sales are final. No refunds, no returns, no exchanges. When you place an order with MK Robes, that order is final. We stand behind the quality of every robe we ship, and every robe is inspected before it leaves us.

Product photos

Photos and videos on this website are AI-enhanced previews. The robe you receive may have slight differences in colour, shade, finish, embroidery, trim and other details. These differences are normal, are not defects, and are not grounds for a refund, return or exchange. By placing an order, you acknowledge this.

Design substitution

MK Robes is always expanding and refining its collection, and every design is still being actively developed and improved.

Because of our commitment to quality production, we may ship you a different design from our collection if the design you selected cannot be produced to our standards. When this happens, we will send another premium design that matches or exceeds the value of your original order. You still receive a full MK Robes product, just in a different design.

  • Quality first: every design ships at our premium standard.
  • Same value or better: a substituted robe is always of equal or greater value than the one you ordered.
  • Final sale applies: a substituted design is covered by the same all-sales-final terms as the design you ordered.

Order terms

  • Orders cannot be cancelled once confirmed.
  • All sales are final. We do not offer refunds, returns or exchanges, including for change of mind, sizing or colour preference.
  • If your selected design cannot be produced to our standards, you will receive another design of equal or greater value.
  • Shipping charges are non-refundable in all circumstances.
  • Please check your size, design and shipping address carefully before you place your order.

Damaged or incorrect items

If your robe arrives physically damaged in transit, or you receive the wrong size because of our error, email us within 7 days of delivery at support@mkrobe.store with your order number and clear photos of the item, the packaging and the shipping label. We will review your claim and, if approved, send a replacement of equal or greater value. We do not issue cash refunds for these claims. A design substitution made under this policy is not an error.

Lost or undelivered parcels

Parcels marked delivered by the carrier are considered delivered. If tracking shows no movement for 30 days, contact us and we will open an investigation with the carrier. See our Shipping Policy for full details.

Chargebacks

By placing an order, you agree to these terms. If you have a problem with your order, contact us first so we can help. Filing a chargeback for an order that was shipped and delivered in line with this policy may be disputed with the order records, tracking information and your acceptance of these terms.

Contact

Questions about this policy? Email support@mkrobe.store.